Shipping & Returns

Shipping Policy

You can receive your order by two methods - Click & Collect, or by Post.

During the checkout process, you can choose which method suits you. 

Click & collect is no charge, and we will let you know when your order is ready to collect, direct from our warehouse located at 1/13 Carbonate Road WANGARA, WA 6065.

  • Office Number 0426 540 288

Postage 

Postage is via Australia Post, standard delivery. Postage & handling for is charged at a flat rate of $18.50.  We take extra care to package your order, so that it arrives to you in the same condition as it leaves us.  If you have any queries regarding postage charges, please contact us prior to putting your order through - info@washowbags.com.au, and lets see what we can work out.

 

More information can be found in our T&C's.

Return & Exchange Policy

We know choosing your showbag order is serious business, and we take the same approach when get your order together.

As much as we don't want to admit it, sometimes problems pop up. 

Like receiving your showbag order with a missing item, or even damaged. 

Here's what we recommend you do...

We don't deal in problems we just have solutions!

So should you receive and item that is not as expected, damaged or otherwise, let us know straight away via our contact page, please include;

  • your order number 

  • send us some quick snaps of the faulty item

  • we will need some details from you to determine;

    • if the item received was of unacceptable quality,

    • a failure of item use in accordance with manufacturer's instructions,

    • abnormal use of item,

    • failure to take reasonable care when using item

and we will ensure that we promptly get it solved for you. 

More information can be found in our T&C's.

 

We are bound by Australian Consumer Law, and act accordingly, and are not obliged to offer you a solution because you changed your mind.